Subscribe to our newsletter Blog Facebook Twitter
Join the Club!

Frequently Asked Questions

Clubs
  I want to become a Club Member; what are the benefits?
Well, the best benefit is that you'll be cool if you join! {grin} Another great benefit is the price! You SAVE money! You can't beat that! AND you get your stamps (and dies) mailed out before anyone else that's not in the club! Every 12 consecutive months you are a member, you will receive an online Gift Certificate for $15 ($25 if you are in the Kit Club) as an Anniversary Gift. You get it free! It's our way of saying, "Thank You!" Also, Club Members receive a 15% discount in our shop and at our tradeshow booths (excludes Classes and Big Shots). Check out the Join the Club page for all the details and sign up today!
  What form of payment do you accept for club memberships?
We accept Visa, Mastercard, American Express and Discover.
  How do you ship my stamps to me?
We send them via the US Post Office. We've found this method to be the most economical and pretty fast. It usually takes up to ten working days to get your stamps to you, in the US, (Canada and International can take up to four weeks) but most times, it's quicker! And the price! You can't beat our shipping prices!
  Where do I go to change my club credit card information?
Click Here to update your club credit card information. Please be sure you are logged in first.
  How do I change my address on file?
Club Members, please update your address in the MY ACCOUNT section on the ADDRESSES tab. This will update your club address and your shopping cart address. Please note: we need your new information before the 20th of the month for the next month's Stamp/Die Club Shipment. Click Here to update your address. Please be sure you are logged in first.
  I'm a Club Member, but I'm not seeing my discount during checkout.
Make sure you are signed into your account. If you still don't see your discount, please contact us so that we can update your account.
  Can I return a Club Shipment if I don't like it?
In order to keep all of our Club Prices so low, we are unable to offer an opt-out, exchange or return option. We package and ship in bulk to make sure our prices are the lowest in the industry. If you find that a club set is not to your liking, please check out the video and on-line gallery for inspiration. It might not be a stamp set you would have purchased on your own, but once you see what our Design Team has created, we are confident you'll soon love them!
  If I upgrade my Stamp Club to the Die Hard Club, will I have to start over to get my 12 consecutive months to get my free gift card?
Absolutely not. Your consecutive months will just pick up where they were, so no lost months here.
  I'm a Club Member. If I cancel my membership, then later decide I want to join again, will I have to start all over to get my 12 consecutive months to get my free gift certificate?
Yes, unfortunately you will have to start over, so make sure that's what you really want to do before you cancel.
  I need to {sadly} cancel my Club Membership.
We are sorry to see you go, but we do understand sometimes this might happen. In order to cancel your Stamp or Die Club Membership, you need to cancel before the 20th of the month. We label and package club shipments by the 21st of the month and cannot make any changes after the 19th of the month. In order to cancel your Card Kit Club, you need to cancel by the 5th of the month. To cancel, click on the MY ACCOUNT option on the top menu bar and then click on the CLUBS tab.
Orders
  When should I receive my Personalized Stamp?
The PERSONALIZED Clear Stamps will ship approximately 5-6 weeks after ordering and will ship separately from other items ordered. If you have not received your stamp within 8 weeks of ordering and you are in the USA, please let us know. International customers, please allow additional time for shipping.
  Whoops! I made a mistake on my order; how can I fix it?
We are unable to add items to orders that have already been placed. We are also unable to combine orders. If you have accidentally ordered a duplicate item, you may return it (unused and unopened) to us for an even exchange. Please include in your package what you want to exchange it for AND a check for the correct postage needed. Club stamps and dies are unable to be returned or exchanged.
Products
  Can your dies work in the Cuttlebug?
The FRAMELIT Flip-it Dies work in the Cuttlebug and any other machine on the market that cuts wafer thin dies. Just a note, on some machines, you might need the extended (longer) cutting pads and platform for the larger dies.
  Does the Sizzix Magnetic Platform work in the Cuttlebug?
I'm sorry, the Sizzix Magnetic Platform does not work in the Cuttlebug.
  Where can I find more of the great storage sheets you use to store your stamps?
Ahh, these are popular! You can find them on our website here: Link to Storage Sheets.
  Where else can I find products by Stephanie Barnard?
You can find Stephanie Barnard products by Sizzix and by Clearsnap/ColorBox. Make sure you check out her dies, embossing folders, stamps, inks, ink refills and more by these great companies!
  What is the difference between The Stamps of Life Stamps and the clear stamps made in Asia?
Our stamps are made from yellowing resistant photopolymers and are latex free. These polymers are designed and produced for the printing industry and are meant to carry and transfer ink. {This is why they stamp so well!} The stamps from Asia are produced from vinyl or silicone based materials, and aren't designed for a quality impression. We are proud to say we use the highest quality photopolymer for our stamps and they are PROUDLY made in the USA.
  How long do photopolymer clear stamps last?
Photopolymer clear stamps can and should last a lifetime. There is no specific life span on photopolymer clear stamps, with proper use and general cleaning and care they should last as long as traditional rubber stamps.
  What is the best way to clean clear stamps?
Stephanie's favorite way is with cheap baby wipes! However, if you're an obsessive-compulsive, they do make cleaner specifically for clear stamps. Also, if for some reason your stamps start to lose their tack, you can wash them with soap and water. Never soak or let any of your stamps sit in a solvent or alcohol based cleaner, because they can break down all types of stamps. We also recommend not using solvent inks on the clear stamps.
  How do I keep my stamps sticking to the acrylic blocks?
Photopolymer clear stamps normally will stay sticky and adhere well for years to come to your blocks, if they lose their tack simply wash them with soap and water or the clear stamp cleaner. For best results, do not store your stamps on the acrylic blocks. Instead, return them to their original plastic sheets (where their other stamp friends are!) ;)
Shipping
  How much is shipping?
Shipping is only $1.25 per stamp set in the United States, $2.00 to Canada per stamp set and $3.00 international per stamp set. Shipping for other items varies. Please add an item to your shopping cart and use the shipping estimator to view the shipping amount.
  How do you ship my stamps to me?
We send them via the US Post Office. We've found this method to be the most economical and pretty fast. It usually takes up to ten working days to get your stamps to you, in the US, (Canada and International can take up to four weeks) but most times, it's quicker! And the price! You can't beat our shipping prices!
  Do you ship Internationally?
Yes, we ship the clear stamps and exclusive dies (some exceptions for bigger dies) international for only $3.00 per set ($2.00 to Canada). Shipping for other items varies. Please add an item to your shopping cart and use the shipping estimator to view the shipping amount.
  How do you ship my stamps to me?
We send them via the US Post Office. We've found this method to be the most economical and pretty fast. It usually takes up to ten working days to get your stamps to you, in the US, (Canada and International can take up to four weeks) but most times, it's quicker! And the price! You can't beat our shipping prices!
  Can I combine orders to save on shipping?
We are sorry, but once an order is placed, it is immediately sent to our processing center. They pull, pack, and ship in the order they are received and are unable to combine orders. Please make sure your order is complete before you hit the final button and remember, orders over $100 in the USA get FREE shipping.
Website
  My Gift Certificate Code won't work, what should I do?
Your code will not work if you are entering it in the coupon code box. You need to choose Gift Certificate as your payment method when checking out. Scroll to the bottom of the screen and enter the code in the Gift Certificate box. Then choose another payment method to complete any remaining balance.
  I can't sign in to my account. I know that I'm entering the correct login email and password.
We're sorry for the inconvenience, but just this one time, we are going to need you to update your password on the sign in screen. Click on that yellow link that says "here" right under the login email and password, then follow the directions. You will eventually receive an email that you will need to click on the link provided.
Other
  What form of payment do you accept on your website?
We accept Visa, Mastercard, American Express, Discover and Paypal.
  I live in California, why do I have to pay sales tax?!?
Well, it's the price you pay for living in our great state. Stephanie lives in California too, and it's what happens when you live in the same state as the company you order from. AND, our state needs the funds. Bad. But yuck, no more politics talk...too boring!
  What is The Stamps of Life's Angel Policy?
We allow crafters who individually hand make finished items for resale to use our designs as long as the quantity manufactured or sold of any given design is handmade and does not exceed 200 pieces. If possible, please credit 'The Stamps of Life' somewhere on each creation. We do not allow our designs to be used in any type of mass manufacturing process, whether this be via mechanical, photographic or handmade means. When sharing your work on the internet in galleries, message boards, etc., please link to our website, www.TheStampsofLife.com so others can find our great products. :)
  I love the music in your videos, who sings that song?
Thanks! We get so many compliments on our song choices. Since we are a business, we purchase the commercial license on our music. You should be able to find info on the songs on iTunes or Amazon.

Here are the songs we use:
Only You Can Make Me Happy by The Fire Apes
Indie Rock Girl by TV/Tv
Picture Perfect by Daddy's The Engine
All Of A Sudden by Telekinesis
Tell Me You'll Be There by Everyday Sunday
Copyright © The Stamps of Life. All rights reserved.